Terms and Conditions

About Us

This web site is owned and operated by Wool Felt Company who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details

Craft Source Ltd
George Street
NG24 1LU
United Kingdom

Email: shop@woolfeltcompany.co.uk
VAT 979342667
Company no. 8374563

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

All felts are cut to order and it may take us up to 3 working days to get your order ready.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Delayed Mail

The Royal Mail aims to deliver within 2 to 3 working days, but please allow 10 working days for delivery for UK and 28 days for International Mail before contacting us. This is the timescale quoted by Royal Mail before they will allow a claim for non-delivery. For most urgent orders, Courier delivery is recommended

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


100% wool felt is a natural product and therefore the weight and colour may differ slightly between production batches. This also applies to our wool blend felts. We cannot guarantee that the colour and weight will be exactly the same as your previous purchases.

Reaching Us

If you need to reach us, please email us using the link on the store page or write to us at Craft Source Ltd, George St, Newark, NG24 1LU, United Kingdom

Privacy Policy

Wool Felt Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Felt cut to order can be returned at the manager's discretion only and the goods have to be returned within 7 working days. Contact us by email and quote the order number supplied to you. Late returns and returns without prior notification will not be accepted. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Delivery and packaging costs are non refundable

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Please note: non-stock goods ordered at your request from producers are non-returnable.

We reserve the right to refuse a refund of large quantity of felt. If you buy several metres of felt without prior consultation or without buying a sample first we may refuse a refund or charge 20% re-stocking fee.

While every effort is made to represent color accurately, every monitor is different and we cannot guarantee the colors you see match the colors of actual fabric. We strongly recommend getting our sample cards before placing order.